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 Saturday, September 10, 2005

I was recently reminded of the paradox of the relativist, which is the insistent assertion that there is no objective truth, that is, truth that applies equally to everyone.  The paradox, to be painfully evident, is that one cannot say, on the one hand, that there is no objective truth while, on the other hand, claiming the objective truth that there is no objective truth. 

One could come up with any number of pithy sayings to this effect, but to say it right out may be more productive: relativism has no rational or moral grounds on which to stand and judge other ideologies.  It is self-defeating.  Essentially, it is an irrational plea against reason and truth; it is an abandonment of reason in favor of such conflicting impulses as practicality, compassion, selfishness, and humility.

Don't mistake me.  I am not saying that relativists are inherently evil or even that they're any worse, humanly speaking, from the average exclusivist.  There are plenty of good people who adhere to this philosophy, some of which are my own friends and family members.  Most people do not critically think about their philosophy—they just go with the flow. 

And the flow these days is with relativism, as is supremely evident in the mass media and just as evident in the conversation of everyday folks.  There is the implicit assumption that we cannot “judge” others’ way of approaching life (that is to say others’ philosophy), that what may be true and best for me is not true for others.  To say otherwise garners almost immediate anathema or, at the very least, shock and awe.

At the same time, I wouldn’t say that there aren’t any opportunists that use relativism for nefarious purposes.  Surely there are.  And surely there are those who, when relativism is challenged, shy away for less than laudable reasons.  After all, if I can’t tell you that what you think or how you act is not good, you can’t tell me either.  Thus, each of us gives the other a moral carte blanche to do what we will as long as we don’t hinder each other in our pursuit of pleasure.

But truly, I’d say almost any philosophy can be abused; however, abusus non tollit usum—the abuse of a thing does not nullify its proper use.  The real question for the thinking person is whether or not relativism is the best approach to life, even when it is at its best, even when it is held for praiseworthy reasons. 

This question should be applied to any philosophy, including Christianity and other religions.  How often do we hear so-called arguments against religion that ultimately boil down to abuse of it?  The answer, simply put, is almost all the time; it is rare to hear a rational argument against religion that does not hang on its abuse.  But I will not fall prey to that temptation in this essay; I will consider what is good in relativism and show how its good is not peculiar to it and how it is essentially flawed. 

Relativism is expressed in so many superficially beneficent ways as, for example, wanting to legalize same-sex marriages, wanting to exterminate any apparent endorsement of particular religions, not wanting to "judge" anyone, etc.  At its heart is a seemingly ultra-rational principle, i.e., "I might be wrong."  As an example, in response to a previous post of mine, a reader expressed concern that I might actually hold to something I consider to be objectively true; he said “the definitive tends to make me uneasy, so from my perspective, your certainty increases my uncertainty.”

I think most people who hold to relativism do so out of good will and humility to believe they might be wrong and to avoid “judging” another.  I would also wager that its popularity today is chiefly due to human history that involves people who injure and kill those who disagree with them.  Humanity has a very bad record when it comes to dealing with those that disagree with it.  And that is, while a compelling non-rational motivation, still based in the logical fallacy of abusus non tollit usum.

This historical facts—the abuse of humans at the hands of other humans—are rather an argument against relativism.  Relativism implicitly assumes that humans are innately good; otherwise, it would not follow to believe that what another believes is ipso facto good for them.  Our history shows quite unabashedly that humans are anything but innately good; it is patently clear that our nature is to be selfish at the cost of others.  So we cannot presume that another’s philosophy is okay, and once we acknowledge this, we are forced to judge others’ philosophies (and our own) to endeavor to find what is a good philosophy for us all.  And thus relativism falls flat.

Ultimately, relativism is a self-defeating philosophy that no rational person should cling to.  Any attempt to rationally think about it and apply it causes innumerable contradictions, and the goods that make relativism so popular today, i.e., good will, charity, compassion, and humility, are goods that are promoted by other more consistent philosophies.  Indeed, there are perfectly good exclusivist philosophies that do not require the extermination of all who disagree.  Christianity, despite claims to the contrary, is one of these.

One can happily and reasonably believe in the existence of a personal God, that Jesus is who he is reported to be, that the Church is who she claims to be, and in all the consequent doctrine without being forced to believe that one must force that faith on others.  It is certainly true that some have believed that force should be used to convert others, but they are far and away a minority in Christian history.  And especially today, that belief is virtually non-existent. 

Nor is it necessary to believe that all who are not active church members are damned to hell.  Of course, this is contested by some fundamentalists today, but they are still a very small minority.  Unfortunately, this is the view that logically leads to the idea that force is acceptable because, after all, if one believes another is damned if he doesn't believe as you do, that person loses his human dignity and can therefore be treated as less than human, either to be exterminated or forcibly converted.  But the Christian Gospel is anything but that. 

Quite the contrary, one can have all the aforementioned virtues implicit in relativism, while still maintaining a rational ground to stand on.  Good will is at the heart of the Gospel.  At the Nativity of Christ, the angels proclaimed the message of peace on earth and good will to men (or to men of good will, depending on your translation).  Charity is the chief virtue of Christianity—St. Paul wrote that even if we have all the wonders of heaven and its virtues, without charity, they are empty.  Compassion is the central motivating factor in the Incarnation and ministry of Jesus, and we are called to share with Jesus in his passion (his suffering) as well as the suffering of the least of us (the poor).  Humility is also a virtue implicit in Christianity—we are all fallen human beings in need of God’s grace and all the good that we have comes from God, including our talents and abilities.

So you see that Christianity has all that commends relativism without requiring one to believe what is patently false and irrational—that what someone else believes is inherently good for them and that their beliefs are just as good as your own.

I am convinced that we must believe in something to give meaning to our lives.  This is not a desperate, irrational cry but a stark reality, for if we do not believe in something, we are merely automatons driven by our nature, no different than any other animal, plant, or protozoa.  And if we believe in something, we must believe it is better than believing in something else (or nothing) because if we did not think so, would we not believe in the something else that we considered to be better?

Truly, it seems clear that by choosing to believe in one thing over another, we are implicitly asserting that we believe it to be superior to another belief.  And if that is the case, why not say so?  Why should we falsely and irrationally claim something to the contrary?  Can we not say so without being arrogant?  I think we can.

Whether or not we are arrogant is not a matter of being exclusivist but rather in how one approaches interaction with others.  Surely we all recognize when one athlete is better than another, and often, athletes know this just as well as we do.  But that does not make them arrogant.  Demonstrating their abilities does not make them arrogant.  No, arrogance is a matter of attitude, in sports, in the workplace, and at the table of philosophical dialogue.

You can believe that your philosophy is better than mine.  In fact, you can believe that your philosophy is the best for the entire human race.  You can do this without being arrogant.  You can even attempt to demonstrate how your beliefs are best without being arrogant.  What makes you arrogant is how you do this.

Would it be arrogant for me to try to force my belief on you?  I think so.  Would it be arrogant for me to dismiss your beliefs?  Yes.  Would it be arrogant for me to make snide remarks and jokes about what you believe?  I tend to think so.  There are all kinds of ways that we can be arrogant, and in doing so, we can easily kill any productive dialogue.  But simply adhering to a set of beliefs and believing that they are the best for everyone is not arrogant.  It is logical.

So what say we stop patronizing each other and try to convince each other again that what we believe is best?  How about we quit stifling valuable, productive, and enriching dialogue?  Let’s be honest with each other and ourselves and see that we truly do believe in what we believe, and that what we believe is worth believing more than the alternatives.  But let’s also remember to do so in a spirit of good will, charity, compassion, and humility.

9/10/2005 3:39:02 PM (Eastern Daylight Time, UTC-04:00)  #    Disclaimer  |  Comments [2]  | 

For the rare among you who may be wondering if I did ever get the car, the answer is yes.  I just have been preoccupied. :)

So here it is:

The Car

It is as fun to drive as you might imagine, and quite roomy and comfortable for being a small car.  I could talk about it for a while, but I won't bore you.  If you're ever in the market, though, I definitely recommend it. 

And I promise to get back to writing about more interesting topics soon.  I actually had a whole article written yesterday, but when I asked my wife to look over it, she accidentally navigated away from the page, and I lost it.  Argh!  That's the second time I've done that.. you'd think I'd learn.  Well, the problem is that when I copy & paste from Word, it brings a bunch of crap over into the HTML, so I don't like to do that.  But if I paste into notepad, e.g., it loses hyperlinks and such.  I can't win, but I think I'll be erring on the side of extra markup from now on. hehe   

9/10/2005 1:32:21 PM (Eastern Daylight Time, UTC-04:00)  #    Disclaimer  |  Comments [6]  | 
 Wednesday, August 17, 2005

I just heard about the new Nullable type runtime feature being introduced in the August CTP.  That is too cool!  I was initially quite happy about the nullable types provided in 2.0, but after trying to use them, I found them somewhat cumbersome, particularly when dealing with a data reader.  I'm not sure that this change will help that problem much, unfortunately, but it definitely addresses a key pain point for nullable types.  Thanks to MS for listening to the community and making the painful change to make everyone's lives easier! :)

8/17/2005 9:51:45 AM (Eastern Daylight Time, UTC-04:00)  #    Disclaimer  |  Comments [0]  | 
 Thursday, August 11, 2005

I've been watching the status of my car order, feverishly waiting for it to move from "On Order" to "Scheduled for Production."  In fact, I'm chagrined to say, I've checked every day since I got the stock number and could log in.  Well, today it finally changed!  I almost couldn't believe it, but now it's official--I have a VIN. :)  Too cool!  And from what I've been told, it shouldn't be long now before the car is delivered (apparently, waiting "On Order" is the slowest of the phases).

In any case, for those with whom I have yet to share my joy, I decided to take the plunge and get a Z4.  They've got a good two and three year lease program for it right now, in case you're considering one.  Here's what the configurator makes mine look like as ordered:

My Z4

Olivine Green Metallic with extended beige leather and the poplar wood trim.  I went pretty minimalist on the options, just getting what I felt are the bare necessities on the factory options (power roof, heated seats, and xenon lights).  The 3.0 comes pretty loaded standard, so it wasn't hard to be minimalist on the options.  Of course, I'm splurging a bit on the accessories.

I did have one of these for a day, and they are sheer pleasure to drive, if you get into that sort of thing.  The automatic is okay--they've got the best fake shifter I've used, but it is just not the same as the manual.  I didn't try out the SMG for the same reason.  There's just something about the interplay of clutch and shifting that, in my opinion, adds to the driving experience. 

It's quite powerful, and it is very solid both in frame and steering.  At 3000 pounds, it is a very sturdy car for its size and has lots of good safety features.  It's roomier than a Mazda Miata and the Z3 (not sure about the 350Z), which is important for someone my size :).  And it gets good gas mileage for a sportscar. 

All in all, I'd recommend it to anyone looking for a roadster, but I don't know if I'd get one if I didn't live in Florida (or somewhere with an equally agreeable climate).  I had a Miata in Tulsa, and that thing was just plain dangerous on ice or snow, not to mention you don't really get to enjoy the top-downness for large parts of the year in cooler climes. 

If anyone in the Tampa area is reading this, I can highly recommend Reeve's Import Motorcars (BMW).  I've been working with a salesman there named Keith Roberts, and he's great.  He's very laid back and doesn't try to force you into something you don't really want, unlike some other local BMW dealer I could name.  He also is email proficient and good about getting back with you, so if you're in the market in Tampa and are considering a BMW, give Keith a call.  You can tell him I sent you, though I don't get anything from it, as far as I know.  He's just a good guy.  (While I'm at it, Dain Carlson at Crown Eurocars in St. Pete is who I'd recommend if you're looking for a Mercedes, Audi, or (haha) Maybach; he too was great to work with.)

Anyway, if you're in Tampa Bay and you see some big, long-haired, and bearded guy in an Aussie breezer tooling around in a green Z4, don't hesitate to honk and wave.  Chances are it's probably me.  (And do the friendly short double-honk so I know you're not just angry with me! :))

8/11/2005 7:20:00 AM (Eastern Daylight Time, UTC-04:00)  #    Disclaimer  |  Comments [0]  | 
 Tuesday, August 09, 2005

I am having what is turning out to be one of the most infuriating consumer experiences I have ever had.  I ordered this battery from Dell a few weeks ago.  Everything was going hunky-dory until I received the item (amazingly soon after I ordered it).  Instead of being the primary battery that I ordered, it was the modular bay battery that you can get here.

When I contacted Dell to tell them of the problem and ask them to send me the right battery, they said: "Mr. Little, our records show that, you had placed order for the battery that goes in the modular bay. Hence only option for you is to return the battery back at Dell for credit as exchange is done only for like to like items. So, I apologize, we are unable to process your request for exchange." 

I KNOW I ordered the primary battery; I have no interest in the modular battery, and I'm not some idiot first-time internet shopper who would have accidentally clicked on the wrong item to buy.  To back this assertion up, I have a few items of evidence. 

1) The price (this is just plain and simple logic, though it seems to be eluding the Dell reps):  The battery I ordered listed for $169.00; they had a discount going to make it $152.10.  The modular battery lists for $129.95.  Clearly, since I paid $152.10, I was not paying for the modular battery.

2) My order confirmation email.  This is a copy and paste from it:

Order detail - order placed 2005-08-01 11:40:41

9-Cell Smart Lithium-Ion Battery for Dell Inspiron 8500 and 8600 Notebooks Qty: 1
Unit Price: $169.00


Dell Home Customers: Save 10% off Power!
Expires on 2005-08-04 10:59:59
- $16.90


Note that the battery description and price match up to the primary battery listing, not the modular bay one.

3) The packing slip.  Even the packing slip indicates that I should have been holding a primary battery in my hands when I opened the package.  It lists:

Part #2P700 72WHR, LI-ION,PRMRY BATT,I8500/8600,CUST

If you were to check the part number against the online listings, it obviously is the primary battery part number, and the description itself indicates it is the primary battery, not the modular bay battery.

So, as any idiot who speaks the English language could see, I ordered and should have received the primary battery after which I was seeking.  Yet Dell's response was "we're sorry; you're wrong; you can't exchange it for something else."

You would imagine that a simple reply explaining these facts to them would clear up the situation, but you would be wrong.  After explaining the above to them, I got this reply: "Thank you for contacting Dell Financial Services (DFS).  Please be informed that we are unsure of your request. If you would please reply with further details on your inquiry, we will be happy to assist you."

WHUUAAT? (Imagine Jon Stewart saying that.)  How did I get forwarded to financial services??  I simply replied to the email that Dell sent me.  Of course, I was a bit surprised and didn't really note this initially, so I replied, explaining again that they need to just send me the battery I ordered.

In response to that, I got: "For assistance with your equipment, please contact Dell Customer Service at (800) 624-9897. You may also send them an email at www.dell.com<http://www.dell.com>. Please reference your Dell Order Number 505944332."

It was at this point I realized I had somehow gotten forwarded to financial services.  You can imagine my initial amazement in hearing that I should contact Dell Customer Service when that was, in fact, exactly what I had done.  But I tried once more to reply, saying that I don't know how I got forwarded to financial services but could they please forward it back to the right department. 

In response I got: "Dell Financial Services are the exclusive leasing agents for Dell Inc. We regret we cannot assist you with your issue. For your convenience, we have copied Dell Inc. on this email so they may address your Dell issues. You can reach Dell Customer Service directly by calling (800) 624-9897. You may also send them an email from their website at www.dell.com."

Of course, they did not, in fact, copy Dell.  So I decided to try again, starting from the web site as they suggested (which is what I did in the first place).  Explaining the problem once again, I got this in reply: "Thank you for contacting Dell Technical Support.  I understand your concern regarding ordering the battery for your laptop.  I would suggest you to contact our customer care department regarding the order issue."

Now somehow I had been forwarded to technical support??  I selected customer support from their drop-down on the web site, so I don't know how this happened.  But who knows, maybe I had unintentionally scrolled the drop-down using the mouse wheel or something.  So I went yet again to the web site and filled the form out again, explaining the situation.  You'll never guess what happened next.

"Mr. Little, I understand your concern regarding the wrong battery. I sincerely apologize and truly regret any inconvenience or frustration this matter may have caused.  Please allow me a moment to explain that I can issue you an exchange but exchange is only for like to like items. Hence you will receive the same item and your purpose will not be resolved. Hence in order to resolve your issue, I have setup a credit return of the order number 505944332."

Sound familiar?  That's because it is!  It's the same frickin' thing they said to me when I first contacted them.  Not only is it wrong, it is now non-sensical, seeing as how I've already returned the thing.  AAARRRRGGGHHH!

I think what is most frustrating is that these doofuses in customer support don't seem to listen.  It's almost as if they are automated, just looking at key words, doing a simple system query, and responding with a rote answer.  Clearly, as any human can understand if they'll take a minute to do so, there is a problem with Dell's supply chain.  Somewhere between the packing slip and the shelf, they made an error. 

Now I could just try ordering again; maybe Billy Bob in fulfillment just accidentally grabbed the wrong battery off the shelf.  But maybe they've actually got the shelf labeled incorrectly and I'd have to go through this whole thing yet again.  I'm sick of it.  All I want to do is get a stinking battery for my laptop; it should not be that difficult!  And now the sale on the battery has ended, so I'll have to pay an extra $20 for Dell's incompetence.  Sigh...

Anyhoo, I wanted to vent somewhere, and I figured this would work.  But I also need to have an online reference so that I can reference it the next 10 times I have to reply to them to explain the problem.  So Dell rep, if you're reading this, please actually fix the problem and stop giving me the runaround.

[Update - 8/9/2005 12:00p EDT]
Dell Rep just called me and told me that "it looks like we sent you the wrong battery."  I am assuming that this is just lip service to get me to quit bugging them because he still didn't offer the right solution, saying rather that since the return was already being processed, the best they can do is let me buy it again.  No matter, all of this hassle motivated me to do a little searching, and I found what seems to be a good deal at Pacific Battery.  It's $60 cheaper, has free shipping, and no taxes.  Can't beat that (assuming it is all valid).  We'll see.  At this point, it can't be much worse than dealing with Dell...

[Update - 8/10/2005 8:08a EDT]
Just read an email from Dell saying that they have acknowledged my request to return my product.  Ha!  I never requested to return the thing, AND this is the second time this has happened (I actually returned it the first time).  Poor UPS guy is going to come out to my place for nothing.

Sadly, I think Dell has grown too fast for its own good and has sacrificed quality service bigtime.  Consider also that becuase I bought my laptop via an Employer Purchase Plan, they don't recognize me as a home user, and so every time I go to contact customer service (even when logged in), they prompt me to chat with them live, but when I go to chat, they tell me that their records show I'm not a home customer and therefore can't chat.  What kind of retardedness is that?  I asked them to mark me as a home customer (because that's what I am), but of course, their people-robots couldn't do that. 

As Mitch says, they make great equipment, but their service TOTALLY SUCKS.  Well, almost totally; if you can convince them to come out and fix something, that usually turns out well, but to get to that point, you have to go through the robots first.  I guess all we can do now is speak out and fill out the surveys in a very honest and direct manner.  Maybe they'll figure out they have a problem one of these days and fix it.

[Update 8/22/2005]

I couldn't help but add this.  The thing that started my attempt to get a new battery was a support request to Dell about my existing battery.  Well, no telling if it was the battery at the time; the thing is that the computer would just shut down without warning about 30 minutes after being unplugged.  So I guess it was a good chance that it'd be the battery, and that is in fact what Dell asked me to test, i.e., get a spare battery and see if the same thing happens.

Well, after I got my battery from the aforementioned company (not Dell), I plugged it in, charged it, and have been using it with success for some time now, so it is apparently that the old battery (and it is fairly old) is no good any longer.  So I decided to just reply to Dell on the original support thread, saying "yeah, you were right, it was the battery; I got a new one."

The funny thing is that they replied to me and said, "if you'd like to get a new battery, please go to our online store..."  I couldn't help but laugh at this; after all the trouble I had and after I had just told them that I had bought a new one, they were telling me to go buy a new one!  Just one more example of those support techs NOT LISTENING AT ALL to what you are saying.  BLARRRRRGH!

8/9/2005 7:26:21 AM (Eastern Daylight Time, UTC-04:00)  #    Disclaimer  |  Comments [3]  | 
 Sunday, August 07, 2005
Hi all, in case you haven't heard, the Indigo Roadshow is coming to Tampa this Thursday, August 11th.  They've got the Indigo experts on board, and you get a free book and a chance to win an Xbox.  If you've not heard of Indigo or have been putting off learning about it, this should be a great event to get your feet wet.  And you may want to hurry; space is limited.  Plus, Joe is offering some other stuff for locals turning out.  So come on and check it out.
8/7/2005 5:34:41 PM (Eastern Daylight Time, UTC-04:00)  #    Disclaimer  |  Comments [0]  | 
 Sunday, July 24, 2005

It is not surprising to me that so many find the Da Vinci Code so fascinating.  People like to think that they have special knowledge, especially when that knowledge gives them license.  It is also an important thing to remember about history--it is far more important than most people give it credit.  When I was studying history in college, I was asked many times why I'd pursue that instead of something more "worthwhile," more "pragmatic."  "After all, what's so important about history--it's just something that happened a long time ago.  Who cares anyways?"

I should think that the Da Vinci Code is a perfect example of why we should care.  If you rewrite history according to your own agenda, it gives your agenda validation.  The most poignant example of this is the Nazi propaganda in WWII that convinced everyday people that Hitler and his henchmen's final solution was a good idea, based in a grand history of the Aryan race. 

The Da Vinci Code is similar in that it starts out with the presupposition that the Catholic Church is an untrustworthy, self-serving, and oppresive institution, and then the Code rewrites history to support that in order to discredit the Church, who just happens to be one of the few remaining influential forces for truth and morality in our society today.  It is a common theme, actually, as seen in most of the contemporary portrayals of the Church. 

The agenda is, of course, to lessen the influence the Church has on our society today by giving it a bad reputation.  I commented on this previously in Perpetual Absurdity.  People don't want to believe the Church because the Church tells them they can't just do anything that they want--anything that feels good.  So in order to justify and rationalize their desires to do whatever they please (and, notably, instead of confronting the issues head on through honest dialogue), they simply try to discredit the opposition by highlighting and focusing on individual personal failures or, in the case of the Code, rewriting history.  This is, of course, a logical fallacy, but it is quite effective rhetoric because most people are not disciplined or trained enough to detect it. 

In any case, I ran across a handy site today that I just had to share (and partially to make sure I don't lose track of it):

http://www.life4seekers.co.uk/TheDaVinciCode-resources.htm

For anyone who's read Da Vinci Code, I urge you to at least consider giving some of these responses a fraction of the time you gave to the Code.  If you care about truth and reality, you really should.  If you just thought the Code was a fun read and don't really buy into it, I congratulate you because that's about all the book is good for.  Oh, and it sure made the author and publishers a lot of money, so I guess that's another thing it was good for. :)

7/24/2005 10:23:04 PM (Eastern Daylight Time, UTC-04:00)  #    Disclaimer  |  Comments [0]  | 
 Friday, July 22, 2005

This article has a short clip showing that Microsoft has officially named the OS formerly known as Longhorn to Windows Vista.  The title says something about naming a beta date as well, though I didn't see that in the article.  Of course, I still haven't had any coffee today, so...

Okay, I found it...

7/22/2005 9:19:30 AM (Eastern Daylight Time, UTC-04:00)  #    Disclaimer  |  Comments [0]  | 
 Monday, July 18, 2005

ScaleOut Software has created a really promising ASP.NET state server system.  I haven't had a chance to play with it myself, but it does look good.  Check it out, and check out the review on asp.netPRO.

Updated 7/21 18:14:  I've now had a chance to review some more of the specs and reviews for this product, and the folks at ScaleOut were even kind enough to answer some of my inquiries.  In short, I think this is, from a purely theoretical/design standpoint, the best solution to session management available today.  As a matter of fact, this solution even allows other forms of caching, so not only does it solve distributed session management, it also solves other forms of distributed cache via their API.  Too cool!

If I ever have a need to host a scalable web application again, this product will be at the top of my list to solve those issues.  It will be interesting to see how it fares in the market and what the experiences of those who implement it will be.  I tend to think they'll be great.  I don't get excited about third party tools very often, but I am about this one.  You definitely should look into it.

7/18/2005 8:22:12 PM (Eastern Daylight Time, UTC-04:00)  #    Disclaimer  |  Comments [0]  | 
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